Process Lead - Beverage Customer Supply

Role overview

Customer supply leadership

• Lead and develop analysts through coaching, performance management, and career development.
• Own demand translation, ordering, inventory management, shipment execution, and exception management.
• Define and improve standard processes, SOPs, and service routines across portfolios and routes to market.
• Monitor service, inventory, forecast accuracy, and execution metrics; address systemic risks and corrective actions.
• Escalate complex supply issues, align stakeholders, document impacts, and make or elevate decisions.

Planning and improvement

• Partner with Supply Planning on strategies and readiness for capacity changes, brand innovation, and portfolio transitions.
• Prepare supply execution for incubation initiatives, new partners, and process changes.
• Establish SLAs, communication cadences, and decision rights across partners.
• Simplify execution, improve visibility, standardize KPIs, and leverage technology or automation.
• Communicate performance, risks, and improvement recommendations to senior leadership.

Qualifications

• Bachelor’s degree in Supply Chain, Business, Manufacturing, or a related field; equivalent experience may be considered. MBA preferred.
• At least five years of progressive experience in customer supply, supply planning, logistics, or operations, including people leadership.
• Strong understanding of inventory management, forecast accuracy, order fulfillment, and service performance.
• Experience in a matrixed, cross-functional environment.
• Advanced Excel, ERP (SAP), and reporting or analytics tool experience.

Workplace

• Hybrid work model with four days in the office.

Compensation

• Annual salary range is USD 96,600–126,700.

Benefits

• Flexible work programs and a total rewards program that includes incentive plans, leave, health, dental, vision, retirement options, paid time off, wellness resources, and an employee assistance program.