Customer Service and Operation Specialist - Sea Freight

· Handle multiple sea and air shipments end to end at the same time

· Interact with our customers in arranging their shipments, exceeding customer service expectations.

· Provides spot quotations and closes contracts

· Ability to handle both LCL and FCL shipments and hazardous.

· Submit shipping instructions timely and accurately

· Arranging for DO and B/L collection

· Arranging Customs clearance – BOE - and documentation.

· Ensure documents are timely sent to customer for customs purposes.

· Understand all shipping incoterms for freight shipments

· Coordinates all warehousing and logistics activities with logistics team to meet customers project deadlines and targets

· Ensures technology is properly and fully utilized to achieve the full benefit to the customer and the company.

· Ensure timely movement and delivery of freight to customers.

· Ensure accurate and timely data entry into our operating system.

· Complete job costing and billing.

· Provides support to the sales team for customer development and maintenance

· Applies knowledge of Freight Forwarding and freight structure and operations to resolve problems, make decisions and achieve business objectives

· Track and trace shipments and provide customers with daily or weekly tracking report as required.

· Ensure accurate and timely client invoicing.

· Understand department process flow, constantly looking for areas of improved efficiency.

· Contribute to maintain strong relationships with suppliers (airlines, shipping lines, trucking companies, and others)

· Ensure all customers' standard operating procedures are followed and updated.

· Meet KPI standards, as per the company procedures.

***Salary depends on the work experience.***

Pay: AED3,500.00 - AED4,000.00 per month