Customer Service and Call Center Agent
Role Overview
Full-time customer service and call center vacancy.
Key Skills for This Role
Full Job Posting
Role overview
Full-time customer service and call center vacancy.
Responsibilities
- Receive calls and respond professionally to customer inquiries.
- Provide information and services and explain required procedures.
- Follow up on customer requests and complaints, resolving or escalating them as appropriate.
- Call customers as needed.
- Record and update customer data and notes in the system.
- Monitor customer satisfaction and follow customer service policies and procedures.
- Prepare daily reports, monitor performance indicators, and collaborate with the team to meet service objectives.
Requirements
- Strong communication and customer interaction skills.
- Ability to use a computer.
- Adherence to work hours and punctuality.
- Previous customer service or call center experience is preferred.
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