Customer Service Agent / Resale/Listing Agent

About The Role

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, WhatsApp, and online portals.
• Build and maintain strong relationships with buyers, sellers, and property owners.
• Assist clients in buying and selling secondary (resale) properties.
• Coordinate property viewings and follow up with prospective clients.
• Maintain accurate property listings and ensure all information is up to date.
• Qualify leads and match clients with suitable properties.
• Provide market insights and guide clients throughout the sales process.
• Coordinate with internal departments to ensure smooth transactions.
• Maintain accurate records in the CRM system.
• Deliver exceptional customer service while achieving sales targets.

Requirements

• Previous experience in customer service, real estate, or sales is preferred.
• Strong communication and interpersonal skills.
• Excellent negotiation and relationship-building abilities.
• Customer-focused with a proactive attitude.
• Ability to work in a fast-paced environment.
• Good organizational and time management skills.
• Proficiency in Microsoft Office and CRM systems.
• Fluency in English is required; Arabic or other languages are an advantage.
• UAE real estate experience is preferred.

What We Offer

• Competitive salary + attractive commission structure.
• Employment visa and medical insurance.
• Ongoing training and professional development.
• Career growth opportunities.
• Supportive and collaborative work environment.
• Access to premium marketing platforms and CRM tools.

Location:** Abu Dhabi, UAE

• If you're passionate about real estate and delivering exceptional customer experiences, we'd love to hear from you!
• Ability to commute/relocate:
• Abu Dhabi: Reliably commute or planning to relocate before starting work (Required)

Experience

• CRM software: 1 year (Required)

Language

• Arabic (Required)