Customer Service Agent, Operations
Role Overview
The CSR is responsible for building rapport and trust with Clients by delivering exceptional service to them consistently.
Client Service Representatives are responsible for accurate and timely data entry of shipping and receiving information for single and/or multiple Customers.
CSRs are also responsible for accurate and timely order processing to support the efficient operation of the site.
As part of the DSV team, Associates are expected to meet company objectives in the areas of performance, safety, and quality.
Associates are expected to comply with all corporate and site-specific policies.
Key Skills for This Role
Full Job Posting
Education and/or Experience
- Must have a high school diploma or general education degree (GED).
- 1 year experience in Customer Service-related capacity
- Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate
- Certificates, Licenses, Registrations or Professional Designations
- SKILLS, KNOWLEDGE AND ABILITIES
- Computer Skills
- Intermediate computer skills
- Proficient with MS Office Applications
- WMS functions
- Language Skills
- English (reading, writing, verbal)
- Business writing proficiency
- Mathematical Skills
- Intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing, and distributing client products.
- Other
- Strong attention to detail accuracy and accomplish job task in a timely manner.
- Ability to perform duties with minimal supervision or guidance.
- Ability to multi-task
- Effective communication skills
- Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment.
PREFERRED QUALIFICATIONS
- 1-3 years warehouse/logistics support experience
- 2-3 years’ experience in Customer Service-related capacity
- PHYSICAL DEMANDS
- Occasionally
- Handling/Fingering, Sitting
- Frequently
- Bending
- Constantly
- Walking and Standing
- Ability to Lift/Carry and Push/Pull
- 21-50 pounds
- Reach above shoulder, reach outward, squat, or kneel.
- Other Physical Requirements
- WORK ENVIRONMENT
- While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.
- For this position, the expected base pay range is $23.00 – $23.00 annually. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.
- Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan
- details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.
- DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [email protected]. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
- DSV – Global transport and logistics
- What moves you?
- At DSV, we move more than goods. We move careers, ambitions and opportunities.
- With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.
- Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.
- Start here. Go anywhere
- This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.
- If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.
- Visit dsv.com and follow us on LinkedIn, Instagram and Facebook
- #StartHereGoAnywhere #LifeAtDSV
About DSV
DSV is a Danish transport and logistics company providing air and sea freight, road transport, contract logistics and supply chain services worldwide.
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