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Customer Service Agent - 12m FTC

CooperSurgical
Fareham, GBR
Full-time
Junior · 1+ years experience
Hybrid
Discovered 2 weeks ago
Communication

Full Job Posting

What we offer:

  • You’ll receive competitive compensation and a fantastic benefits package including 25 days holiday, pension scheme, healthcare cover, life assurance, access to our Wellness Platform to support you in mental health and wellbeing, a discounted contact lens scheme and much more!
  • We are committed to our employees’ personal and professional development and offer extensive training to support your career growth and help every individual to reach their full potential. To help us achieve our goals, we’ll give you everything you need to help you achieve yours.
  • We also provide access to LinkedIn Learning to help you develop in your career and grow with CooperVision.
  • What you can expect:
  • As a CooperVision employee, you’ll be welcomed into a diverse and progressive global business. We appreciate how important fostering an inclusive culture is and how different perspectives add value and contribute to our success.
  • If you like what you see, take the first step towards your Brighter Future and apply today! All suitably qualified applicants will receive equal consideration and opportunities from CooperVision.
  • Please view our careers page at https://hcjy.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1 to view all other opportunities.

Qualifications

  • Proven problem-solving skills
  • Excellent communication skills
  • Ideally will have proven experience of working in a high-volume Call Centre environment (At least 1 year experience working in a Call Centre), or contact lens/optical experience
  • Dealing with different personalities and the needs of employees and external Customers
  • Ability to learn procedures and processes quickly, able to listen to others and understand their requirements.
  • Exceptional administration skills
  • The role is part of a support function requiring a high level of collaborative dialogue with Functional Management
  • Good Team Worker - adaptable to situations and people. Able to utilize other people’s skills and talents.
  • Excellent spoken and written English
  • Good organizational, problem solving and administration skills, attention to detail is key.
  • Ability to use own initiative and make decisions within the remit of the role.
  • Use of Microsoft Office, ERP and CRM systems is needed to place orders and maintain customer communication and feedback.
  • Enthusiasm and flexibility, a Team Player, able to work alone or within a team, with good inter-personal skills.
  • Confident communication - able to relate to people on all levels. Provide effective communication, convey and receive instructions, able to keep situations calm and provide assistance to internal and external Customers with queries.
  • Strong customer-facing skills, including clear and precise communication
  • Ability to manage multiple priorities whilst hitting deadlines, targets and KPIs
  • Proactive focus on areas of continuous improvement

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