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Customer Service Advisor
Sammons Warehouse Solutions
Tupelo, USA
Full-time
Senior · 130+ years experience
Onsite
Discovered 3 days ago
Communication
Key Skills for This Role
Communication
Full Job Posting
What You’ll Do
- Coordinate and dispatch service technicians based on skills, availability, and customer needs while keeping everyone informed on schedules, repairs, and progress.
- Manage service work orders, quotes, purchase orders, invoicing details, and maintenance agreements to ensure accuracy and timely completion.
- Monitor technician productivity, service performance, and open repair orders while partnering with leadership to improve efficiency, safety, and customer satisfaction.
- Build strong relationships with customers, technicians, and teams across Sales, Parts, and Rental to solve problems, support service opportunities, and deliver a great experience.
What You’ll Bring
- A high school diploma or equivalent; technical school or college education is a plus.
- Strong customer service and communication skills, with 5+ years of experience in customer service, operations, or a related field preferred.
- Excellent organization, attention to detail, and the ability to manage competing priorities in a fast-paced environment.
- Confidence using Microsoft Office and business systems, with experience in service orders, invoicing, purchase orders, or service operations preferred.
- Why You’ll Love Working With Us
- A legacy you can be proud of. Join a company with over 130 years of history, built on integrity, reliability, and a commitment to doing what's right.
- People who have your back. Be part of a hardworking, supportive team where safety matters, relationships come first, and everyone plays a part in our success.
- Work that makes a difference. Take pride in helping customers, supporting technicians, and keeping businesses moving forward every day.
- Job Details
- Pay Type:
- Salary
Preferred Qualifications
- A high school diploma or equivalent; technical school or college education is a plus.
- Strong customer service and communication skills, with 5+ years of experience in customer service, operations, or a related field preferred.
- Confidence using Microsoft Office and business systems, with experience in service orders, invoicing, purchase orders, or service operations preferred.
About Sammons Warehouse Solutions
Industrial Automation6500 employeesFounded 2023
Provides integrated warehouse automation and material handling storage solutions.
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