Customer Service Advisor

Location: Newcastle upon Tyne – NE12 8BU Hours: Monday – Friday, 9am – 6pm (40 hours per week - office based) Salary: £27,200 Year 1 | £28,260 Year 2 | Up to £29,325 Year 3 (performance dependant) Start Date: 15th June 2026

Verisure is officially the world’s #1 professionally monitored security company, protecting over 6.2 million families and small businesses globally.

With operations across 18 countries and continued growth across the UK, this is an exciting opportunity to join a business focused on innovation, customer experience, and protecting what matters most.

We are currently recruiting for multiple Technical Customer Support Advisors to join our growing Newcastle team.

Working within an inbound contact centre environment, you will support customers with a range of technical and account-related queries, ensuring issues are resolved efficiently and professionally.

You will also handle customer complaints, provide updates on ongoing cases, and work closely with internal teams to deliver an outstanding customer experience throughout.

Ideally at least 1 year’s experience within a customer service environment

Strong communication and problem-solving skills

Confident using IT systems and Microsoft Office

A customer-focused attitude with a passion for delivering great service

Strong listening skills and the ability to manage multiple tasks effectively

Structured salary progression over your first 3 years

Monday to Friday working hours – no weekends

Full training provided

Supportive team environment

Career progression opportunities within a global organisation

The chance to work for an industry-leading brand experiencing continued growth

Interviews will be taking place ASAP with an expected start date of 15th June 2026.