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Customer Service Advisor

Network Plus
Kidlington, GBR
Full-time
Entry
Onsite
GBP 27000-28000 yearly / year
Discovered 4 weeks ago

Full Job Posting

Key Responsibilities

  • Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time
  • Ensure that all client and customer operational requirements are met in a professional and efficient manner, by managing your time efficiently and prioritising contacts accordingly
  • Maintain and update customers and company/client information databases and ensure that all issues are recorded thoroughly and escalated appropriately
  • Manage the resolution of customer complaints within given timescales and keeping within company KPI’s and SLAs

Skills, Knowledge & Expertise

  • Experience of working within the Utilities sector is desired but not essential
  • Ideally, you’ll come from a customer service background
  • IT and system literate
  • Able to work in an organised manner to meet important deadlines

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