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Customer Service Advisor

Suffolk County Council
Ipswich, GBR
Full-time
Mid
Onsite
GBP 27709-28608 / year
Discovered 3 days ago

Full Job Posting

Benefits

  • As well as a good salary, we offer a career average pension scheme, generous holiday and sick pay entitlements, subsidised parking for work and leisure, public transport discounts, free swimming and gym membership, cycle purchase scheme, plenty of personal and professional development opportunities, hybrid working opportunities, Employee Assistance Programme, and the opportunity to work with great colleagues.
  • To find out more
  • Please read the Job Description (pdf).
  • For more information about this role please contact Rea Mallett by either calling 01473 478306 or emailing [email protected]
  • If you require any assistance or reasonable adjustments during the application or recruitment process, please let us know so that the appropriate arrangements can be put in place.
  • How to apply
  • To apply, please complete application for this vacancy by visiting the Ambition website.
  • Closing date: 9.00 am, 30 October 2026.
  • Interview date: 6 November 2026.
  • Early applications are encouraged as we reserve the right to interview candidates who meet the essential criteria prior to the closing date and / or to close the opportunity to applicants once we receive sufficient applications.
  • Previous applicants need not apply.
  • Please note CVs are not accepted.
  • DBS clearance is required for this role.

Qualifications

  • You must demonstrate a proven track record in front line customer services, and possess excellent communication, problem solving skills and enjoy working with members of public. You will have Math’s and English GCSEs at pass level or NVQ level 1 in Customer Care, excellent knowledge of MS Outlook, the internet or similar software.
  • You will need excellent telephony and IT skills and the ability to communicate detailed information and promote self-service to customers. You will be passionate about getting it right first and provide a prompt, courteous and knowledgeable service.

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