Customer Service Advisor

As a Customer Service Advisor, you'll be a vital point of contact for our customers, managing appointments and delivering exceptional service. This role offers you the opportunity to make a real difference in people's lives whilst working in a supportive and collaborative environment. You'll be part of a team that values your contribution and provides the tools you need to succeed.

As a Customer Service Advisor, you'll be working within the team, supporting them in delivering excellent customer service. Your day to day will include:

Planning and confirming appointments with customers using various communication methods including phone, social media, live chat and WhatsApp

Handling customer queries and directing questions to the appropriate teams for resolution

Managing your workload proactively to meet key targets and performance measures

Keeping systems and databases updated at all times to ensure accurate information

Supporting process improvements to enhance first time resolution for customers

This role of Customer Service Advisor is great for you if:

You have experience within a customer service environment, particularly over the phone

You possess excellent IT and communication skills

You enjoy working collaboratively with others to reach effective solutions

You're someone who delivers on promises and approaches work with care and attention

You're clear and disciplined in your approach, with a focus on delivering for customers

We're all about finding potential here at Kier, and transferrable skills are always welcome! So, even if you don't tick every box, please apply and we can have a chat.

If you would like to explore more about the incredible growth and scale of our water business, dive into our diverse project portfolios, and uncover both current and future career opportunities. You can see more information about our water business here . There's never been a better time to get involved, register your interest today and take the first step toward a rewarding career with us!

Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here .

As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.

We look forward to seeing your application to #joinkier.

Customer Service Advisor Job Description.pdf