Customer Service Advisor
Key Skills for This Role
Full Job Posting
About FNZ
FNZ is committed to opening up wealth by making wealth management more accessible. We partner with leading financial institutions around the world to provide technology-enabled solutions that help millions of people invest for their future.
With a global presence spanning over 30 countries, FNZ combines innovation, technology, and expertise to transform the wealth management industry.
Opening hours are 8am – 9pm Monday – Friday and 9am – 6pm Saturday. We offer a flexible working environment that allows team members to find a working pattern that suits their needs and empowers them to achieve their goals.
Ready to begin your career with a global FinTech and make a real difference to customers every day? Apply now to join FNZ as a Customer Service Advisor.
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About FNZ
FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back.
We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution.
We partner with the world’s leading financial institutions, with over US$2.5 trillion in assets on platform (AoP). Together with our clients, we empower nearly 30 million people across all wealth segments to invest in their future.
Qualifications
- You'll be passionate about customer service and committed to delivering outstanding experiences for every customer.
- Previous experience in customer service, contact centre, financial services, or a customer-facing environment
- Excellent verbal and written communication skills
- Strong attention to detail and accuracy
- Ability to build rapport and engage confidently with customers
- Comfortable using telephony systems and computer applications
- Strong organisational and multitasking skills
- A proactive and problem-solving mindset
- Ability to work effectively both independently and as part of a team
- Enthusiasm for learning and personal development
- What You'll Need to Succeed at FNZ
- A genuine passion for helping customers
- A positive, professional, and empathetic approach
- The ability to remain calm and focused in a fast-paced environment
- Strong listening and problem-solving skills
- Confidence adapting to changing priorities and customer needs
- A commitment to achieving high standards of quality and service
- A collaborative attitude and willingness to support colleagues
- Why Join FNZ?
- At FNZ, you'll be part of a high-growth, global organisation transforming wealth management through technology and innovation.
- Competitive salary and benefits package
- Flexible working arrangements
- Comprehensive induction, training, and ongoing development
- Global career opportunities across the UK, Europe, North America, South Africa, and APAC
- Private health and life insurance
- Paid parental and volunteer leave
- Fully funded learning and professional development opportunities
- A friendly, inclusive, and supportive team environment
- Clear opportunities for progression within the Contact Centre and wider FNZ business
About FNZ
FNZ is a global financial services company that provides banks, wealth managers, insurers, and asset managers with an integrated platform for wealth management technology, investment operations, and infrastructure. Founded in 2003, it operates across major markets worldwide.
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