Customer Service Administrator

About This Role

Administrative Assistant

Sonihull (NRG Marine), a subsidiary of Alfa Laval Group, is a market-leading provider of ultrasonic antifouling solutions. With installations across thousands of vessels globally, we specialize in marine and industrial ultrasonic applications, enhancing operational efficiency and environmental compliance.

As part of our continued growth, we are seeking an Administrative Assistant with experience in marine or related technical service industries to support our service operations based in Abu Dhabi, UAE.

Your Key Responsibilities:

• Act as the first point of contact for customers regarding service coordination, scheduling, and general service enquiries.
• Coordinate service jobs including technician mobilization, attendance, scheduling and job tracking.
• Prepare, issue, and maintain service-related documentation such as work orders, service reports, and job completion records.
• Liaise closely with service engineers, operations, procurement, sales and logistics teams to ensure timely service and sales execution.
• Provide clear and professional communication with customers regarding service status, delays, or changes.
• Assist in the preparation and monitoring of sales forecasts, budgets, and performance metrics.
• Maintain accurate service records in ERP / CRM systems and ensure proper job closure.
• Support invoicing processes by ensuring completeness and accuracy of service documentation.
• Perform general administrative tasks, such as filing, data entry, and document management.
• Assist with quotations, purchase orders, and basic commercial coordination as required.
• Ensure compliance with internal procedures, customer requirements, and HSE documentation standards.

What We Are Looking For:

Diploma or degree in Office Administration or related field is preferred.

2–4 years of experience in a customer service, service coordination, or operations support role, ideally within the maritime or industrial services sector. You are highly organized, customer-focused, and comfortable working in a fast-paced service environment.

You possess excellent verbal and written communication skills, including professional phone etiquette. confident in communicating with customers, service engineers, and internal stakeholders. Proficiency in Microsoft Office is required, and experience with ERP or CRM systems is considered an advantage. Adaptability and willingness to learn new tasks and take on additional responsibilities as needed.

Why Join Alfa Laval?

You will be part of a globally respected organization that values innovation, sustainability, and operational excellence. This role offers exposure to international service operations and opportunities for professional development within the Alfa Laval Group.

How to Apply

Submit your application by uploading your CV to our recruitment system. Please note that, in compliance with GDPR, we cannot accept applications submitted via email.

Note -

We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.