Customer Service
Role Overview
We are looking for a Customer Service Representative to receive and manage maintenance requests, follow up on their progress, and provide appropriate support in accordance with the ministry's approved policies and procedures.
Key Skills for This Role
Full Job Posting
About the Role
We are looking for a Customer Service Representative to receive and manage maintenance requests, follow up on their progress, and provide appropriate support in accordance with the ministry's approved policies and procedures.
Key Responsibilities
- Receive, register, and accurately document maintenance requests.
- Forward requests to the relevant department or team for action.
- Follow up on maintenance requests until completion and closure.
- Provide appropriate support and updates to customers throughout the process.
- Ensure requests are handled in accordance with approved policies and procedures.
Requirements
- Minimum 1 year of experience in customer service.
- Previous experience in receiving and following up on maintenance requests is preferred.
- Strong patience and ability to work under pressure.
- Good communication and follow-up skills.
- Saudi nationality is required.
Job Details
- Job Type: Full-time
- Seniority Level: Entry Level
- Workplace Type: On-site
- Experience: 1+ year
- Nationality: Saudi Nationals Only
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