Customer Sales Service Support - MENA

About Us

Food & Beverage Solutions

Key Responsibilities

• Managing the Sales orders right from contracts entries till money is collected.
• Raising contracts in SAP/ System once booked, getting customer PO or signed confirmations, follow up on advances where required, maintaining detailed order wise XL/ record of each order, follow up with mills on timely production and execution, checking shipping Instructions, checking documents and sharing the same with customers.
• Follow up with Clients / Shippers to ensure all necessary contract execution info (markings / labels / packaging etc.) are available with all concerned.
• Follow up with suppliers on shipments to ensure timely performance and highlighting of problem areas for necessary intervention.
• Coordination with our manufacturing units to ensure full shipment information availability and sharing the same on a need basis with the clients.
• Coordination with the shipping lines / transiters / shipping agents / transshipment port people to ensure shipment tracking.
• Coordination with the above to ensure / reconfirm / validate manifest info and ensure timely transshipment of cargo to destination markets.
• Ensuring info availability on “shipments in progress” at various stages of the delivery cycle including cargo at destination port / Ageing / delivery status.
• Communicating with customer and developing relationship with internal/external stakeholders at operation levels.
• Tabulating the shipment info to prepare relevant reports for internal control on monthly basis.
• Handle Sampling requirements of the clients. Dispatch / Receipt of Couriers etc
• Helping with organizing business exhibitions

Experience

• 3–5 years of experience in customer service, sales coordination, or logistics operations
• Experience within agro-commodities, food trading, or international trade environments is strongly preferred

Technical Competencies

• Strong understanding of:
• + International shipping and logistics processes
• + Export/import documentation (e.g., Bill of Lading, Certificates, customs docs)
• Experience working with ERP systems (SAP preferred)
• Proficiency in Microsoft Office tools, especially Excel

Core Skills & Attributes

• Exceptional attention to detail and accuracy
• Strong organizational and multitasking abilities
• Good analytical and numerical capability
• Strong stakeholder management and coordination skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced, deadline-driven environment
• High learning agility and adaptability

Languages

• English: Fluent (written and spoken)

Qualifications

• Bachelor’s degree in a relevant field
• Additional certification or training in Logistics, Supply Chain, International Trade, or Clearing & Forwarding is an advantage
• ofi
• is an equal opportunity employer and values diversity.
• All qualified applicants will receive consideration for employment without regard to racial or ethnic origin, color, age, religion or belief, sex, nationality, disability, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by applicable law.
• Applicants are requested to complete all required steps in the application process including providing a resume/CV in order to be considered for open roles.