Customer Sales Executive

Key Responsibilities

• **Customer Interaction:** Respond promptly to customer inquiries and issues through phone, email, chat, and other communication channels.
• **Issue Resolution:** Diagnose and resolve customer problems or concerns effectively and efficiently. Escalate complex issues to higher-level support or management as needed.
• **Product Knowledge:** Develop and maintain a deep understanding of our products and services to provide accurate information and support.
• **Documentation:** Record and track customer interactions and issues in the company’s CRM system, ensuring all relevant details are captured.
• **Feedback Collection:** Gather customer feedback and insights to help improve products, services, and processes.
• **Team Collaboration:** Work closely with other team members and departments to address customer concerns and provide comprehensive solutions.
• **Adherence to Policies:** Follow company policies and procedures while handling customer inquiries and resolving issues.

Qualifications

• **Experience:** Previous experience in a customer service or support role is preferred but not required. Fresh graduates with strong communication skills are also encouraged to apply.
• **Communication Skills:** Excellent verbal and written communication skills with the ability to convey information clearly and empathetically.
• **Problem-Solving:** Strong problem-solving skills with the ability to think critically and provide effective solutions.
• **Technical Skills:** Proficiency in using customer support software, CRM systems, and basic computer applications (e.g., Microsoft Office, Google Workspace).
• **Interpersonal Skills:** Ability to build rapport with customers and maintain a positive attitude even in challenging situations.
• **Adaptability:** Willingness to learn and adapt to new technologies, processes, and procedures.
• **Attention to Detail:** Strong attention to detail and the ability to handle multiple tasks simultaneously.

Job Types: Full-time, Permanent

Experience

• sales: 2 years (Required)

Language

• Tagalog (Preferred)
• Work Location: Hybrid remote in Dubai