Customer Retention Representative Part- time AM Shift (Remote)

What You Will Do:

• Answering questions regarding coverage, premium and other policy information.
• Composing business letters, communicating effectively through written and verbal communication.
• Working independently and making judgment decisions is required.
• Making outbound calls to existing policyholders to collect delinquent premium payments.
• Reselling the benefits of our policies and providing excellent customer service.
• Using various sales techniques to help increase the retention of our policyholders.
• Recording policyholder information for reporting and transactional purposes.
• Extensive telephone contact and appropriate telephone skills are required.
• Discretion and tact must be used in providing service to customers.
• Monday to Friday schedules, no weekends.
• Additional production incentive pays after the training period.
• Bilingual (Spanish) hourly pay differential.
• What You Can Bring:
• High school diploma or equivalent.
• Basic Microsoft Office Skills, including Word, Excel, and Outlook, required.
• Minimum Typing speed of 30 wpm required
• Experience in a call center environment preferred.
• Some experience in insurance and/or sales is preferred.
• Excellent verbal and written communication skills.
• Ability to solve complex policyholder issues with a positive attitude.
• Ability to work in a fast-paced environment and work well under pressure.
• Knowledge of life and/or health insurance terminology preferred.
• How American Income Life Will Support You:
• Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at American Income Life:
• Competitive compensation designed to reflect your expertise and contribution.
• Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
• Robust life insurance benefits and retirement plans, including a pension plan.
• Paid holidays and time off to support a healthy work-life balance.
• Parental leave to help our employees welcome their new additions.
• Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
• Company-paid counseling for assistance with mental health, stress management, and work-life balance.
• Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
• Discounted Texas Rangers tickets for a proud visit to Globe Life Field.
• Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At American Income Life, your voice matters.