Customer Representative Manager
Role Overview
Lead customer-facing operations, strengthen client relationships, and maintain consistent service standards.
Employment type is part-time; work arrangement is hybrid.
Key Skills for This Role
Full Job Posting
Role overview
Lead customer-facing operations, strengthen client relationships, and maintain consistent service standards.
Employment type is part-time; work arrangement is hybrid.
Responsibilities
- Lead, coach, and support customer representatives to achieve service targets.
- Oversee inquiries, complaints, and escalated service issues; improve satisfaction, retention, and loyalty.
- Monitor team performance, service quality, and customer feedback.
- Coordinate with other departments to resolve customer concerns; establish procedures and maintain customer records.
- Set performance goals, provide feedback and training, and improve support processes.
Qualifications
- A diploma or bachelor’s degree in Business Administration, Management, or a related field is preferred.
- Proven customer service, customer relations, or team leadership experience.
- Leadership and team development abilities, with strong communication, negotiation, and interpersonal skills.
- Familiarity with CRM systems, customer service metrics, and reporting tools.
- Problem-solving, decision-making, conflict-resolution, prioritization, and service-quality skills.
Opportunity
- The employer describes a leadership opportunity to develop management and customer experience expertise and collaborate across teams.
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