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Customer Relationship Manager – Banking Technology (UAE)

Salt
Dubai, UAE
fulltime
Mid-Senior
6 days ago
LeadershipStrategic PlanningBudgetingTeam ManagementPerformance ManagementProject Management
Free

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Overview

We are partnering with a leading global provider of enterprise software solutions to hire a Customer Relationship Manager to support and grow key banking sector accounts across the UAE and wider GCC region.

This is a high-impact client-facing role focused on strengthening long-term partnerships with financial institutions, ensuring successful adoption of complex digital solutions, and driving account growth through strategic engagement.

Key Responsibilities

  • Manage and grow relationships with banking clients across the region
  • Act as the primary point of contact for senior stakeholders within customer organisations
  • Drive account strategy, retention, renewals, and upsell opportunities
  • Work closely with internal delivery, product, and technical teams to ensure successful implementation and adoption
  • Identify customer needs and translate them into long-term value-based solutions
  • Monitor account health and proactively manage risks and escalations
  • Support commercial discussions including renewals and contract negotiations

Key Requirements

  • Proven experience in account management or customer relationship roles within banking technology
  • Strong understanding of banking operations, digital transformation, or core banking systems
  • Track record of managing enterprise-level clients and senior stakeholders
  • Excellent communication, negotiation, and relationship-building skills
  • Commercially minded with the ability to identify growth opportunities
  • UAE or GCC market experience

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