Customer Relation Executive

Overview

Client Relationship Management

• Build, maintain, and strengthen relationships with key customer accounts across assigned regions.
• Serve as the primary point of contact for customer inquiries, escalations, and relationship management.
• Conduct regular virtual and in-person meetings with clients to understand business needs and ensure customer satisfaction.
• Deliver professional presentations, demonstrations, and proposals to senior stakeholders and decision-makers.
• Ensure high levels of customer retention, engagement, and long-term partnership development.

Customer Support & Issue Resolution

• Handle customer concerns, complaints, and escalations in a timely and professional manner.
• Coordinate with internal teams to ensure effective issue resolution and service delivery.
• Monitor customer feedback and identify opportunities to improve customer experience and service quality.
• Maintain strong empathy and professionalism while managing challenging customer situations.

Business Development & Revenue Growth

• Identify opportunities for upselling and cross-selling software solutions and services within existing accounts.
• Support regional expansion initiatives and contribute to new customer acquisition efforts.
• Develop market intelligence on competitors, customer trends, and emerging opportunities.
• Assist in achieving regional sales and business development objectives.

Market & Sector Engagement

• Engage with clients across fintech, payments, banking, and oil marketing sectors.
• Build awareness of regional market trends, regulatory developments, and customer requirements.
• Represent the company at industry events, exhibitions, conferences, and networking forums when required.
• Support strategic initiatives aimed at strengthening the company’s regional market presence.

CRM Management & Reporting

• Maintain accurate customer records, pipeline updates, and account activities within CRM systems.
• Prepare regular reports on customer engagement, sales pipeline, and account performance.
• Track client interactions, follow-ups, and business opportunities effectively.
• Ensure timely reporting and data accuracy for management review.

Internal Collaboration

• Collaborate closely with sales, marketing, product, and technical teams to align customer requirements with business solutions.
• Share customer insights and market feedback to support product enhancements and marketing strategies.
• Contribute to regional growth planning and strategic business initiatives.