Customer Quality Specialist

Responsibilities

• Develops understanding of customer expectations and requirements for quality Supports the vision and strategy for the Customer Quality organization, including definition of key performance metrics and goal tree initiatives. Works to implement and close action plans for customer quality issues including product, supply chain, or process related. Uses Customer Centric metrics to prioritize customer quality issues Maintains external relationships and supports developing key quality communications, in some cases communicates externally Contributes to process improvement efforts and may lead portions of workflows or processes
• Develops understanding of customer expectations and requirements for quality
• Supports the vision and strategy for the Customer Quality organization, including definition of key performance metrics and goal tree initiatives.
• Works to implement and close action plans for customer quality issues including product, supply chain, or process related.
• Uses Customer Centric metrics to prioritize customer quality issues
• Maintains external relationships and supports developing key quality communications, in some cases communicates externally
• Contributes to process improvement efforts and may lead portions of workflows or processes