Customer Operations Manager
Full Job Posting
Qualifications
- 15+ years of experience in Supply Chain Management, Order fulfilment
- Bachelor's degree or equivalent practical experience
- Expertise in Kinaxis, SAP, MS Office tools
- Proficiency in Requirement Analysis, Stakeholder management, Process Improvement
- Strong communication skills and ability to manage complex relationships
- Experience with AI Agentic tools
- Familiarity with Hyperscale Business and requirement
Responsibilities
- Act as OPS SPOC towards Customer team and Customer about order fulfilment and escalations
- Performs supply chain Management operations
- Works effectively in a mixed environment and uses best practices and knowledge of internal or external business issues to improve supply chain design
- Contributes to supply chain processes and execution, profitability and efficiency meeting accurate and timely services to customers both in terms of quality and cost efficiency.
- Drive Demand Planning S&OP alignment with Sales/ PLM/ Supply Chain to ensure Timely Supply Planning trigger and maximum Forecast accuracy
- Supports pre-sales by evaluating logistics requirements, planning the Logistics and supply chain execution.
- Contributes to logistics execution process to meet the CT and Delivery Operations business targets (includes monitor and control)
- Manages Order Delivery Schedule with BD Supply chain, seek improvement, Chase down Supply shortages and mitigation, Provide daily/weekly updates to the CT and/Or Customers
- Drive Allocation requirement for specific customer during Supply chain shortage environment
- Own HW revenue Forecasting and alignment with Business controller In accordance to Execution plan and drive Risk Mitigation to achieve targets
About Nokia
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