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ashby

Customer Operations Associate

Outset
San Francisco, USA
Full-time
Mid · 1+ years experience
Onsite
USD 115000-130000 yearly / year
Discovered 1 months ago

Full Job Posting

Qualifications

  • Support customer research success by reviewing study content, assisting with participant recruitment, and providing hands-on research support
  • Act as a trusted product advisor , responding to questions, troubleshooting issues, and helping customers make the most of our platform
  • Collaborate with external partners (e.g., vendors assisting with study participant recruitment) to ensure smooth research execution
  • Contribute to product knowledge by building and maintaining help center content and improving internal documentation
  • Advocate for our users and inform our product roadmap by sharing customer insights and feedback with the Outset team
  • Develop process and systems to optimize our internal workflows , including incorporation of automation and AI

Qualifications

  • Experience in consulting, market research, research operations (including expert networks/ participant recruitment), social science research, or adjacent fields
  • 1-2+ years of experience successfully managing customer relationships (e.g., consulting, market research, project management, account management, etc.)
  • Excellent communication skills, with experience adapting communication to relevant audiences
  • A proactive, problem-solving mindset and a passion for helping customers succeed - when you see a problem that needs to be solved, you take ownership
  • Experience developing strong product expertise and/or technical expertise
  • Strong organizational skills and experience managing multiple priorities or workstreams in parallel

Benefits

  • Daily collaboration with founders , shaping the core product vision.
  • Exposure to and collaboration with design and research leaders at top global brands .
  • Competitive cash and equity compensation. Actual compensation packages are based on various factors unique to each candidate, including skill set, depth of experience, and certifications.
  • Outset is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, free from discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected class.

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