Customer Onboarding Officer
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Overview: The Customer Onboarding Officer manages first-line client onboarding, KYC, and KYB controls for institutional and retail clients, ensuring compliance with UAE laws, AML/CFT requirements, sanctions, and VARA regulations.
Key Skills for This Role
Full Job Posting
Overview
The Customer Onboarding Officer manages first-line client onboarding, KYC, and KYB controls for institutional and retail clients, ensuring compliance with UAE laws, AML/CFT requirements, sanctions, and VARA regulations.
The role supports safe, timely, and well-documented onboarding by conducting due diligence, validating client and corporate documents, performing risk assessments, and escalating higher-risk matters to Compliance or the MLRO.
The officer also supports investor classification, jurisdictional eligibility checks, client disclosures, recordkeeping, and periodic reviews in line with the Company’s governance and risk frameworks.
Responsibilities
- Execute end-to-end onboarding for retail and institutional clients, ensuring completeness, validation, and timely approvals
- Conduct KYC for individuals and KYB for legal entities, including document verification, ownership mapping, UBO identification, and authorised signatory checks
- Perform risk assessment and escalate higher-risk cases (PEPs, sanctions, adverse media, unusual source of funds)
- Screen clients, UBOs, and connected parties against sanctions, PEP, adverse media, and internal watchlists
- Verify jurisdictional eligibility and ensure compliance with licensing, sanctions, and legal restrictions
- Support investor classification and ensure client records reflect the correct classification and restrictions
- Prepare client agreements, disclosures, and acknowledgements before account activation
- Maintain accurate, audit-ready onboarding files, including approvals, escalations, and client communications
- Coordinate with Compliance, MLRO, Legal, Sales, Operations, Finance, Wallet, and Technology teams for smooth onboarding
- Ensure adherence to onboarding procedures, delegated authorities, and governance thresholds
- Produce MI reports, track metrics, and support process improvements for onboarding workflows
- Maintain confidentiality, comply with conduct expectations, and stay current on regulatory and internal requirements
Qualifications
- Bachelor’s degree in Business, Finance, Law, Compliance, Risk, or related field
- 3–5 years in client onboarding, KYC/KYB, AML operations, or compliance within financial services, fintech, banking, securities, payments, or virtual assets
- Experience onboarding both individuals and legal entities, including corporate ownership and UBO reviews, and sanctions/PEP screening
- Experience with institutional, corporate, family office, or high-net-worth clients preferred
- Knowledge of UAE AML/CFT, sanctions, and customer due diligence principles
- VARA-regulated or virtual asset experience preferred
- Professional certifications (ACAMS, ICA, or equivalent) advantageous
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at OSL
Regulatory Compliance MLRO
Dubai, UAE
OSL are seeking an experienced Regulatory Compliance & MLRO to lead AML/CFT and broader compliance frameworks for our UAE operations. This role will play a critical part in ensuring regulatory adherence across digital as
Customer Onboarding Officer
Dubai, UAE
Overview: The Customer Onboarding Officer manages first-line client onboarding, KYC, and KYB controls for institutional and retail clients, ensuring compliance with UAE laws, AML/CFT requirements, sanctions, and VARA reg
Finance Manager
Dubai, UAE
Overview: The Finance Manager oversees accounting, financial controls, treasury support, reconciliations, and regulatory reporting for the Company’s VARA-licensed VASP operations. The role ensures accurate books and reco
Marketing Manager
Dubai, UAE
Overview: The Marketing Manager is responsible for planning, coordinating, and delivering the Company’s marketing and external communications in a manner that is fair, clear, and compliant with VARA regulatory standards.
Talent Acquisition Partner
Dubai, UAE
Overview: We are a Hong Kong–headquartered, regulated crypto exchange undergoing rapid growth and international expansion. As a Talent Acquisition Partner , you will own the full recruitment lifecycle — partnering with h
BD Manager, Broker-Dealer OTC
Dubai, UAE
Overview: The Business Development Manager – Broker-Dealer OTC is responsible for driving revenue growth for the Company’s VARA-regulated virtual asset broker-dealer business in the UAE, focusing on institutional, corpor
Company Secretary
Dubai, UAE
Overview: The Company Secretary supports the Board and Senior Management in maintaining a robust governance framework aligned with VARA requirements. The role oversees Board and committee administration, governance recor
Talent Acquisition Contractor (6-Month Renewable Contract)
Dubai, UAE
Role Overview: We are seeking a driven and execution-focused Talent Acquisition Contractor to support hiring for our Global New Market Expansion team over a 6-month period. This role will play a critical part in building
Regulatory Compliance MLRO
Dubai, UAE
Customer Onboarding Officer
Dubai, UAE
Finance Manager
Dubai, UAE
Marketing Manager
Dubai, UAE
Talent Acquisition Partner
Dubai, UAE
BD Manager, Broker-Dealer OTC
Dubai, UAE
Company Secretary
Dubai, UAE
Talent Acquisition Contractor (6-Month Renewable Contract)
Dubai, UAE