Customer Loyalty Specialist
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Key skills for this role
About the Role
Conduct outbound welcome calls to new insurance customers, verify policy details, identify needs, and collect feedback to improve customer experience.
Key Skills for This Role
Full Job Posting
Job Purpose
We are seeking a customer-oriented individual to join our company as a Customer Loyalty Specialist.
As a valued member of our team, you will be responsible for contacting new customers shortly after onboarding to introduce the company, confirm policy details and ensure a smooth start.
Your primary focus will be to conduct customer welcome calls and identify any early concerns or needs.
Job Description
- Conduct outbound welcome calls to new customers
- Educating clients about their insurance policies, introduce company services, features and support channels
- Verify customer information and onboarding details
- Identify customer needs and escalate complex issues to the appropriate team
- Collect feedback to improve customer experience
Qualifications, Experience, & Skills
- Bachelor's degree in sales, marketing, or related field
- Previous experience in customer service, call center or sales preferred
- 3+ years' experience in a similar role
- Excellent written and verbal communication skills in English and Arabic is mandatory (Russian is preferred)
Competencies Required
- Comfortable speaking with customers over the phone
- Customer-centric attitude
- Excellent verbal communication and active listening skills
- Excellent interpersonal skills
- Ability to handle a high volume of calls professionally
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