Customer Experience/Warehouse Specialist

In this role, you will be responsible for facilitating the flow of products through the inbound/outbound processing pipeline and working closely with other operational departments throughout the day, as well as liaising with our customer experience teams. The operations team manages our worldwide distribution and is responsible for fulfilling orders and ensuring on-time delivery to buyers.

The ideal candidate will be a driven, organized, innovative thinker who is comfortable working across a variety of departments. The customer experience team is essential to forging and maintaining lasting relationships with our millions of customers, serving as the primary contact between buyers and sellers.

Looking for a global ecommerce leader where you can shape how the world buys, sells, and gives? If you said yes, eBay wants to talk to you. Where you can just be yourself, do your best work, and have a significant impact for people across the globe.

Our team is responsible for the authentication experience at eBay. We know that buyers want the real deal and eBay’s Authenticity Guarantee provides peace of mind when shopping for luxury items.

We live a one-team culture and collaborate to bring the best experiences to our customers. We’re a fast-paced and agile workplace backed by a fun and supportive environment that is focused on helping our people learn and grow their careers faster than anywhere else.

Strong written and verbal communication skills, as well as strong analytical and problem-solving skills.

Prior experience processing and handling outbound parcel shipments.

Excellent organizational and time management skills

Ability to work well in a fast-paced environment with frequently changing dynamics

We further require a strong bias for action; capable of making great things happen quickly and happy to roll up their sleeves to get things done when needed.

A quick learner, self-starter, able to work independently, and willing to handle the pressures of an increasing level of responsibility

Maintaining a high level of customer focus in many different and complicated situations

Must be able to stand for long periods of time and lift 25kg

Must be available and willing to work extended hours as occasionally needed, including weekends and holidays, to meet business needs

We love creating opportunities for others by connecting people from a diverse group of backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do every single day.

We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe and included, that you have a fair shot at great opportunities and that you can bring your unique self to work.

To learn about our Diversity & Inclusion click here .

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected] . We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

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