Customer Experience Team Member

Contract: Permanent Hours: Part-time Hours of Work: 6 Hours per week, working Saturday As a Customer Experience Team Member, you’ll be at the heart of our store — helping customers find the right products, offering expert advice, and creating a welcoming environment. You’ll work closely with your team to deliver a high-quality retail experience, support sales targets, and ensure every customer leaves with a positive impression. Key responsibilities include: • Delivering friendly, knowledgeable, and solution-focused service • Building strong relationships with customers and understanding their needs • Promoting current offers and recommending suitable products • Supporting the delivery of sales targets and store KPIs • Handling customer queries and taking ownership of follow-up • Demonstrating strong product knowledge across all departments • Promoting our membership scheme and processing transactions accurately • Maintaining high standards of store presentation and stock awareness • Following health & safety procedures and safe working practices

• A genuine interest in customer service and retail • Strong communication and interpersonal skills • Good IT skills and a willingness to learn new systems • Ability to work under pressure and manage multiple tasks • Awareness of Data Protection / GDPR and Health & Safety standards • You’ll be confident, approachable, and self-motivated, with a flexible and team-oriented attitude. Experience in customer-facing roles is a bonus, but not essential, we’re happy to support your development.