Customer Experience Supervisor
Role Overview
The Performance Manager’s primary focus is coaching, development and performance of a designated team of virtual customer service agents located in a contact center setting. This position would have approximately 15 direct reports and is responsible for the team's adherence to corporate attendance and employment policies. A high degree of autonomy and business acumen is required.
Responsible for the overall coordination and management of a segment of the company's bank activities or one or more of the bank’s product lines.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Coaches and supports team with a goal of continuous growth and skill improvement
Inspires exceptional performance by managing at an individual level and leading by example
Provides continuous feedback to team members for their progress and progression plan for their role
SUPERVISORY RESPONSIBILITIES
Directly responsible for directing, coordinating, and evaluating designated units or certain personnel in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; providing pay change recommendations; disciplining employees; addressing complaints and resolving problems.
Full Job Posting
SUMMARY
The Performance Manager’s primary focus is coaching, development and performance of a designated team of virtual customer service agents located in a contact center setting. This position would have approximately 15 direct reports and is responsible for the team's adherence to corporate attendance and employment policies. A high degree of autonomy and business acumen is required.
Responsible for the overall coordination and management of a segment of the company's bank activities or one or more of the bank’s product lines.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Coaches and supports team with a goal of continuous growth and skill improvement
Inspires exceptional performance by managing at an individual level and leading by example
Provides continuous feedback to team members for their progress and progression plan for their role
SUPERVISORY RESPONSIBILITIES
Directly responsible for directing, coordinating, and evaluating designated units or certain personnel in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; providing pay change recommendations; disciplining employees; addressing complaints and resolving problems.
QUALIFICATIONS
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the knowledge, skills, and/or abilities required in this position:
- Bachelor's (4-year college) degree and 2-4 years of experience or equivalent combination of education and experience
- 5-10 years of experience or an equivalent combination of education and experience
About First Horizon Bank
Tennessee commercial bank serving consumers, businesses, institutions, and wealth-management clients across the southern United States.
Visit company websiteJobs and hiring trendsApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at First Horizon Bank
Fraud Protection Analyst
Charlotte, USA
Relationship Banker
, USA
Banking Center Operations Coordinator
Germantown, USA
Universal Banker Sr
Naples, USA
Senior Business Banking Relationship Manager
Lafayette, USA
Banking Center Ops Coordinator
Houston, USA
TRUST ACCOUNT ADMIN II
Memphis, USA
FHNF SALES ASSISTANT
Houston, USA