Customer Experience Specialist

Role overview

In this role

• Act as the first point of contact for customers and aim to resolve queries on the spot.
• Complete simple administrative tasks quickly and accurately.
• Assist with escalations and complaints and work to resolve them as soon as possible.
• Follow privacy and compliance rules in all customer interactions.
• Identify common issues and share ideas to help address them.
• Support teammates by sharing knowledge and helping others when needed.
• Work with other teams when extra assistance is required.
• Complete training in life insurance, products, and systems.

Candidate requirements

• A genuine passion for helping customers and a friendly, professional phone manner.
• A positive attitude and strong team-player approach.
• Clear verbal and written communication skills.
• Ability to multitask and manage time effectively.
• Contact centre or customer service experience is preferred but not essential.
• Willingness to work full-time on a rotating roster from 8am to 7pm, Monday to Friday, on NSW hours.

Training and schedule

• Multiple roles are scheduled to commence on 26 October 2026.
• Approximately 10 weeks of full-time training are required.
• Annual leave cannot be taken during the structured induction period.
• The role operates on a rotating roster from 8am to 7pm, Monday to Friday, on NSW hours.

Workplace and locations

• The role has a hybrid working environment.
• Flexible locations include Melbourne, Sydney, and Brisbane.

Role offering

• The position is permanent and full-time, with stability and growth opportunities.
• Comprehensive training in life insurance is provided.
• The role offers a friendly and supportive team environment.

About TAL

Recruitment and conduct