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Customer Experience Representative
Georgia Ports Authority
Savannah, USA
Full-time
Mid · 3+ years experience
Onsite
Discovered 1 months ago
Microsoft Word
Key Skills for This Role
Microsoft Word
Full Job Posting
- Customer Experience Representatives are the primary point of contact for GPA customers on inquiries, challenges, and problem-solving issues.
- Provides general information regarding GPA services and facilities.
- Educates customers regarding standard operating procedures and transaction requirements to promote efficient and effective cargo movement.
- Educates users on self-service facilities as they become available.
- Promotes GPA’s features and services to existing and prospective customers by utilizing GPA software and Internet connections.
- Responsible to test systems upgrades and enhancements and provide feedback on functionalities and how they will work for the customer or team.
- Develops constructive and cooperative working relationships with both internal and external customers.
- Ensures a high execution of services throughout the GPA.
- Responsible for learning to use performance measurements/standards and skill standards.
- Works to ensure departmental phone, email, and Chat KPI’s are met or exceeded.
- Participates in improvement teams and project teams as required by the Customer Experience Manager or Supervisors.
- Performs other duties as assigned.
- Performs other duties as assigned
- Complies with all policies and standards
- Strong Microsoft Word, Excel, and PowerPoint required.
- Excellent written, oral, and presentation skills required.
- Strong interpersonal skills and the ability to interact effectively and professionally with GPA staff on all levels of administration as well as internal and external customers in order to create a result-driven, team-oriented environment.
- 3+ years customer relations experience, strong knowledge in international trade procedures Preferred
- Required High School Diploma or equivalent
- Preferred Four-year college degree in business, marketing, communications or a related field is
- TWIC - Transportation Worker Identification Credential Required
- Driver's License - Valid state driver's license Required
About Georgia Ports Authority
Ports & Marine Services1750 employeesFounded 1945
Government port authority operating Georgia’s ocean, inland river, and rail terminals for international trade.
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