Customer Experience Engineering 2

Be the Intune technical lead for a customer in the Mission Critical Support service and elevate the support experience for that customer. * Lead supportability and troubleshoot the availability of the service * Provide active coordination across multiple support teams * Partner with the software engineering and production support teams to resolve issues * Drive bugs/DCRs related to problem management tickets Required: Passion for customers Production experience in managing large environments using cloud-based services. Demonstrated experience in Client Side Support, Hardware/OS, and Networking Sound troubleshooting skills Production system experience with Windows 11, Mobile Device Management and/or Autopilot based deployments. Experience with iOS and Android devices and operating systems Ability to deal with the ambiguity associated with working in a fast paced and changing environment. Excellent written and oral communication skills Familiarity with the Software Development Life Cycle (SDLC) in a faced paced, agile environment Leadership: sound problem resolution, judgment, negotiating and decision making skills 3+ years' experience leading supportability and troubleshooting the availability of applications, properties, systems, networks, and servers for high availability enterprise systems MSFTSecurity This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. *