Customer Experience Associate, Seasonal
Key Skills for This Role
Full Job Posting
Responsibilities
- Answering questions related to Huckberry's products, marketing, and editorial content via email, web chat, phone, or social media, while adhering to daily live channel schedule
- Owning the customer experience in each individual interaction and working to exceed customer expectations while using our CX playbook
- Proactively looking for solutions to problems and proposing improvements
- Communicating with brand partners on behalf of Huckberry customers to facilitate resolutions
- Comfortable using AI-based tools for problem-solving, drafting communications, analyzing data, etc
Requirements
- Located and authorized to work in the state of Ohio, specifically our Columbus Warehouse
- Available to work the full seasonal period, October 2026 through January 2027
- You enjoy talking with people and building relationships
- You're able to empathize with customers in a genuine way that lets them know you care about their issues
- You're able to make decisions and solve problems even when there may not be explicit guidelines on how to do so. At times, using your judgement to make exceptions to policies to delight a customer while balancing the impact to our business
- You have an ability to understand complex issues and explain them to others in beautifully simple terms
- You're able to plan, organize, and prioritize work - this role wears many hats
- You're curious and love diving deep into new products, brands, and systems to learn them inside and out. Preference given to those passionate about men’s apparel, footwear, and gear.
- You have a reliable home internet connection of at least 100mbps and have a quiet, distraction-free space to work from home on work from home days
- On office days, you have reliable transportation to work from our Columbus area office in Lockbourne near the Rickenbacker Airport
- Bonus points if you have experience working in ZenDesk, Slack, and Google suite of tools
Benefits
- Medical, Dental, Vision benefits
- 401(k) and employer match
- Paid Time Off & Paid Sick Leave accrual
- Generous employee discount
Company Description
Huckberry is the ultimate one-stop men's shop for discovering the best gear and threads. Over a million guys trust us as their go-to resource for their closet, adventure inspiration, and a whole lot more. We were named one of IAB's most disruptive consumer brands, and we've collaborated with everyone from Matthew McConaughey and Leon Bridges to brands like Lululemon, Tacoma, and Coors. We look forward to meeting you.
Want to get to know us better? Check out our:
Journal: http://huckberry.com/blog
Youtube: https://www.youtube.com/@Huckberryco
Instagram: http://instagram.com/huckberry
X: https://x.com/Huckberry
Huckberry encourages candidates of all different backgrounds and identities to apply. We are always eager to further diversify our company, and we are committed to providing an inclusive environment of mutual respect where all can flourish. All of our employment decisions are based solely on merit and business need.
About Huckberry
Huckberry is a private men's lifestyle retailer and media brand serving customers with apparel, footwear, gear, and adventure content.
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