Customer Experience Associate

Sinclair Publishers

Abu Dhabi, UAE

Full-time

Entry

Onsite

Discovered 3 weeks ago

Customer serviceCustomer inquiry handlingIssue resolutionCommunicationProblem-solvingConflict resolution

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Role overview

The Customer Experience Associate helps deliver a positive, seamless, and consistent experience throughout the customer journey.

The role supports customer engagement, service quality, and the organization’s service standards and business objectives.

Responsibilities

Respond to customer inquiries, address concerns, and provide product and service information.
Handle customer needs professionally and maintain accurate interaction records.
Support customer engagement initiatives and gather feedback to identify service improvements.
Coordinate with internal teams to resolve issues and monitor customer satisfaction.
Contribute to initiatives that strengthen customer loyalty and retention.

Qualifications

Excellent verbal and written communication, interpersonal, and customer service skills.
Strong problem-solving and conflict-resolution skills; ability to understand customer needs and provide appropriate solutions.
Strong organization, attention to detail, and ability to manage multiple inquiries and prioritize tasks.
Familiarity with digital communication tools and customer management systems.
Ability to collaborate with teams, with a positive attitude, adaptability, and willingness to learn.
Commitment to customer satisfaction, service quality, and professional integrity.

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