Customer Experience Associate

Role overview

Responsibilities

• Respond to customer inquiries, resolve issues efficiently, and provide accurate product and service information.
• Gather customer feedback, identify recurring issues and improvement opportunities, and maintain accurate customer records.
• Collaborate with internal teams to resolve concerns and improve service processes.
• Monitor customer satisfaction, support service initiatives, and contribute to a customer-centric culture.

Qualifications

• Bachelor's degree or above in Business, Marketing, Communications, Hospitality, or a related discipline.
• Excellent verbal and written communication skills and a strong customer-service mindset.
• Ability to listen actively, understand customer needs, and provide clear, effective solutions.
• Strong interpersonal, problem-solving, and conflict-resolution skills.
• Patient, empathetic, professional, and attentive to customer concerns.
• Good organizational skills, attention to detail, and follow-through.
• Familiarity with CRM systems, customer support platforms, Microsoft Office, and relevant digital tools.
• Ability to manage multiple tasks while maintaining service quality and accuracy.
• Strong teamwork, adaptability, willingness to learn, ownership, and commitment to customer experience.