Customer Experience and Growth Intern

Overview

About Stranger Soccer

Role And Responsibilities

• Game Hosting & Customer Experience

• Serve as an Official Host for selected football games weekly across Dubai and/or Abu Dhabi
• Ensure players have a smooth, fun, and safe game experience
• Represent the Stranger Soccer brand on the ground
• Collect player feedback to continuously improve the experience

• Daily Operations Support

• Assist with scheduling, logistics coordination, and venue communication
• Support marketing, customer service, and game operations tasks
• Help onboard new players and respond to inquiries
• Assist in recruiting, screening, and onboarding new Official Hosts
• Support scheduling and ensure proper venue coverage
• Operations Improvement
• Identify inefficiencies in booking, hosting, or player engagement processes
• Propose actionable solutions to streamline operations and improve consistency
• Analyse feedback and trends to recommend operational enhancements

• Game Experience Development

• Observe games and recommend enhancements (format tweaks, warm-ups, engagement activities, post-game processes)
• Research best practices from sports, fitness, and hospitality industries to elevate the UAE experience

• Growth & Expansion Initiatives

• Contribute ideas and mini-projects to increase player acquisition and retention
• Assist in researching football communities, universities, corporates, and potential partners in Dubai & Abu Dhabi
• Support promotional events, community activations, and social content
• Cross-Functional Exposure
• Collaborate with the UAE Business Owner and Singapore HQ team
• Gain insight into how a fast-growing sports-tech brand expands internationally

What You Will Gain

• Hands-on experience in running a real, consumer-facing sports business
• Confidence in hosting and leading player groups
• Operational, customer service, and growth marketing exposure
• Insights into brand expansion in international markets
• Opportunities to contribute ideas that directly impact the UAE business

Requirements

• Positive, proactive "can-do" attitude
• Comfortable interacting with customers and leading groups
• Strong interest in football (required)
• Hospitality, events, or sports management experience is a plus
• Must be based in UAE, with availability to travel regularly within your emirate
• Hospitality experience a PLUS