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Customer Engineering Manager, Cloud AI, Strategic ISV, Google Cloud

Google
Sunnyvale, USA
Manager · 10+ years experience
Onsite
USD 192000-267000 / year
Discovered 2 weeks ago

Full Job Posting

Responsibilities

  • Lead a team of Customer Engineers focused on Strategic ISVs (independent software vendors). Drive team culture, develop deep AI expertise, and foster a culture to deliver value to our customers.
  • Partner with Sales to develop technical go-to-market strategies and joint co-innovation plans, focusing on advanced AI workload adoption and repeatable ISV solution development.
  • Drive technical wins across the ISV ecosystem. Foster strategic relationships with Product to understand future roadmaps, resolve technical roadblocks, and provide critical feedback loops.
  • Develop trusted technical advisor relationships with senior stakeholders at our customers, act as their executive sponsor and advocate their adoption of Google AI products and services.
  • Balance technical leadership with operational excellence; lead workload and opportunity review meetings, providing insight into achieving technical wins and migration strategies with strategic ISVs. Oversee domain-specific prototyping, proofs-of-concept, and AI integration architectures.

Minimum qualifications:

  • Bachelor's degree or equivalent practical experience.
  • 10 years of experience with cloud native architecture in a customer-facing or support role.
  • Experience in leadership (e.g., people management, team lead, mentorship, coaching).
  • Experience with AI agent orchestration frameworks (e.g., LangGraph, CrewAI, AutoGen), agentic design patterns (e.g., tool-use, multi-agent collaboration), machine learning, or integrating models into autonomous workflows via advanced API prompting or RAG.
  • Experience with technical conversations, demos, prototyping, or workshops with customers.

Preferred qualifications:

  • Master's degree in Computer Science, Engineering, Mathematics, or a technical field.
  • Experience supporting ISVs.
  • Experience as a pre-sales manager or technical customer-facing people manager within a professional services or sales engineering team.
  • Experience influencing cross-functional teams (e.g., Product Management, Engineering, Sales, Marketing, Partner), customers, and partners to impact business goals, customer experience, and customer expansion.
  • Experience tailoring and delivering compelling messages by audience, asking questions, and leading conversations that accelerate value realization and business opportunity.

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