Customer Engineer

Role overview

Key responsibilities

• Install, maintain, diagnose, and repair customer equipment, including ATMs, kiosks, PCs, peripherals, printers, and point-of-sale systems.
• Own incidents through resolution or escalation and perform preventative maintenance, second-line ATM and kiosk maintenance, minor repairs, and component replacements.
• Assist with site preparation, cable installation, equipment staging, testing, modular swaps, and unit replacements.
• Build customer relationships, respond to concerns, and represent the company professionally at customer sites.
• Follow security procedures, safeguard company assets, maintain parts inventory, and provide accurate service, expense, asset, and billing reports.
• Manage dispatch assignments and coordinate with call-center personnel and security escorts; meet assigned productivity and service measures.

Basic qualifications

• High school diploma or equivalent and technical education in Electronics, Communications Engineering, or a related discipline.
• Zero to one year of related technical service experience.
• Retail point-of-sale maintenance or installation experience; strong desktop hardware experience may be considered.
• PC hardware support experience and A+ certification.
• Working knowledge of Microsoft Office and Windows, with hands-on experience with desktops, servers, peripherals, routers, networks, switches, and hubs.
• Strong mechanical and electrical aptitude, customer relationship skills, and ability to work independently and under pressure.
• Flexible schedule availability, including nights, weekends, overtime, rotating shifts, and on-call coverage; travel and lifting or carrying tools and parts may be required.

Preferred qualifications

• An associate degree in a relevant technical field is preferred.
• Previous experience supporting NCR or similar equipment is preferred.
• CCNA certification is preferred.

Work conditions

• The role is field-based and may involve travel, on-call coverage, and rotating shifts.
• Physical activity may include carrying equipment and working in varied positions for extended periods.