Customer Engineer

About NCR Atleos

Location and work arrangement

• The role is based in Rabigh City, Saudi Arabia, and is field-based.
• Work may involve rotating shifts, on-call coverage, travel, and physical activity.

Position summary

Key responsibilities

• Support financial and ATM products, PCs, workstations, peripherals, printers, retail POS systems, kiosks, and proof encoders; perform second-line ATM and kiosk maintenance.
• Assist with site preparation, cable installation, staging, testing, modular swaps, and unit replacements.
• Resolve customer concerns or escalate them, build customer relationships, and communicate professionally.
• Follow security procedures and safeguard tools, software, vehicles, documentation, and intellectual property.
• Maintain parts inventory and records; report service calls, activities, expenses, and customer asset information accurately.
• Capture billing information, manage dispatch assignments, coordinate with call-center staff and security escorts, and meet performance measures.

Basic qualifications

• Technical education in Electronics, Communications Engineering, Computer Engineering, Electrical Engineering, or a related discipline; 0–1 year of related technical service experience.
• Retail POS maintenance or installation experience is required; strong desktop hardware experience may be considered. PC hardware support experience is required.
• Requires A+ certification, working knowledge of Microsoft Office and Windows, and hands-on experience with computers, servers, peripherals, routers, networks, switches, and hubs.
• Requires mechanical and electrical aptitude, customer-relationship skills, problem-solving ability, independence, adaptability, and teamwork.
• Must be able to work flexible shifts, nights, weekends, overtime, and on-call coverage; travel and physical tasks may be required.

Preferred qualifications

• An associate degree in a relevant technical field, experience with NCR or similar equipment, and CCNA certification are preferred.

Employment screening

• Offers are conditional on passing screening criteria applicable to the job.