Customer Engagement Executive
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Elevate customer engagement through data-driven insights! As a Customer Engagement Executive, you'll analyze and integrate diverse data sources to uncover trends and enhance decision-making.
Key Skills for This Role
Full Job Posting
Overview
- Collect, cleanse, validate, and integrate data from multiple sources (CRM, surveys, IoT, and operational systems).
- Analyze customer engagement data to identify trends, patterns, correlations, and root causes.
- Translate complex data into clear, actionable insights to support decision-making.
- Conduct deep-dive analyses on customer satisfaction, complaints, service efficiency, and engagement performance.
- Support predictive and trend analysis to anticipate customer needs and improve service delivery.
- Develop, maintain, and enhance dashboards covering key metrics (CSAT, NPS, SRs, SLA, conversion, retention).
- Design and manage interactive dashboards using tools such as Power BI or Tableau.
- Present data in a clear, intuitive, and decision-oriented format for different stakeholders.
- Produce accurate and timely weekly, monthly, and executive-level reports.
- Automate recurring reports and improve reporting efficiency.
- Monitor and analyze customer feedback across multiple channels (surveys, complaints, call center, digital platforms).
- Track response rates and recommend improvements to data quality, participation, and customer experience.
- Collaborate with cross-functional teams to ensure data accuracy, consistency, and integration across systems.
- Define, track, and report on KPIs, including SLA compliance and performance of engagement initiatives.
- Identify opportunities for automation and continuous improvement, and support implementation of new tools (e.g., Genesys Cloud) while promoting a data-driven culture.
- Perform any other duties and responsibilities assigned by the Line Manager or Management, in line with organizational priorities and business requirements.
Skills
- 3–5 years of experience in data analysis, preferably within customer experience, real estate, or mixed-use developments.
- Experience working with customer data, surveys, and operational KPIs.
- Experience in Customer Engagement / Customer Experience (CX) analytics
- Exposure to Smart City, IoT, or PropTech environments
- Knowledge of customer journey mapping and behavioral analytics
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Human Capital Group Qatar
Direct Sales Agent
Doha, QAT
Elevate your career as a Direct Sales Agent in Doha, Qatar, where you will engage with potential customers through innovative outreach methods. Utilize a consultative sales approach to assess customer needs and drive sal
Ux/ui Designer
Doha, QAT
A dynamic opportunity exists for a skilled UX/UI Designer to lead innovative research and design initiatives in the fintech sector. Expertise in user-centered design and mobile platforms is essential for translating insi
Team Lead - Backend Developer
Doha, QAT
Elevate your career as a Team Lead - Backend Developer in Doha, Qatar, where you will lead a talented team to create innovative backend solutions. Drive technical excellence and foster collaboration while designing scala
Sr. Backend Developer
Doha, QAT
Elevate your career as a Senior Backend Developer in Doha, Qatar, where your expertise will shape robust software solutions. You will design and implement high-performance APIs, optimize code efficiency, and contribute t