Customer Enablement Associate

Our Higher Education team thrives on building meaningful relationships with educators and learners. With that comes the unique opportunity to touch lives across the country and experience first-hand the difference your hard work makes.

The Customer Enablement Associate partners with sales team members to service, support, and maintain customer territories. Working cross-functionally across regional teams, this highly collaborative role serves as a primary point of contact — fielding customer inquiries and delivering solutions when sales representatives are unavailable.

This is a remote position with up to 10% of travel time required. Candidates must reside in and be authorized to work for any employer in the United States.

Bachelor’s degree in a related field or equivalent experience.

2+ years of experience in a related field.

Excellent problem-solving skills with a customer-centric focus; superior critical thinking skills.

Ability to think independently and work with speed and accuracy to deliver results.

Excellent organizational skills with attention to detail.

Proficient communication skills.

Demonstrated flexibility to meet customer demands.

Proficient understanding of product landscape, services, and support.

Proficiency with Microsoft Office suite and CRM systems.

Demonstrated ability to collaborate and share ideas.

The ability to learn, understand and execute with autonomy.

The work you do at McGraw Hill will be work that matters. We are collectively designing content that will build the future of education. Play your part and experience a sense of fulfilment that will inspire you to even greater heights. If you are curious, open to new ideas and ready to make a difference, we want to talk to you.

The pay range for this position is between $37,000 and $41,000 USD annually, however, base pay offered may vary depending on job-related knowledge, skills, experience, and location. We offer benefits including medical, dental and/or other benefits, depending on the position offered. Click here to learn more about our benefit offerings.

McGraw Hill recruiters always use a “@mheducation.com or @careers.mheducation.com” email address and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email.