Customer Care Specialist - Robotics Division

Customer Assistance

Administrative Support

Scheduling & Dispatch

Collaboration

Customer Satisfaction

Product Knowledge

Safety & Compliance

Requirements

• Associate degree or higher or equivalent technical education and experience preferred.
• Previous experience in technical support or customer service roles is preferred.
• Customer-oriented attitude.
• Familiarity with CRM or ticketing systems to manage customer interactions and track support requests.
• Experience with ERP (SAP) system.
• Skills and Competencies:
• Customer-focused and service-oriented with strong active listening, communication, and de-escalation skills.
• Strong computer and systems aptitude with CRM, ticketing, business systems, reporting tools, KPI tracking and data analysis.
• The ability to assess customer needs, route issues appropriately, and communicate information effectively.
• Highly organized with strong attention to detail, documentation, and record-keeping skills.
• Self-motivated, resourceful, and adaptable in a fast-paced environment with the ability to manage multiple priorities and respond effectively to changing customer and business needs.
• Strong interpersonal and relationship-building skills with the ability to work independently, as part of a team, and with minimal supervision.
• Preferred:
• Aurea CRM experience preferred.
• Experience with data analytics and reporting is a plus.
• Physical Requirements:
• Periods of sitting at a desk and working on a computer.
• Must be able to operate a computer, telephone, and other standard office equipment.
• Must be able to occasionally lift, push, pull, and carry office materials and equipment.
• Must be able to lift up to 25 pounds at times.
• Dexterity and accuracy as needed to enter data, maintain records, and operate office equipment.
• Work Schedule:
• This position will report to the Duncan, SC office and is expected to work onsite during the first 90 days to support onboarding, training, and integration into the role. A flexible (hybrid) schedule may be available thereafter.
• #LI-PH1
• Stäubli Corporation is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.