Customer Care Representative, KSA

**Additional Locations:** N/A

• Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance
• At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges.
• With access to the latest tools, information and training, we’ll help you in advancing your skills and career.
• Here, you’ll be supported in progressing – whatever your ambitions.
• The **Customer Care Representative** plays a critical role in ensuring seamless communication between Boston Scientific, its customers, and distribution partners.
• This position is responsible for managing inbound and outbound customer interactions, processing orders, and supporting the end-to-end order-to-cash cycle.
• Based in Riyadh, you will contribute to delivering an excellent customer experience by ensuring accuracy, responsiveness, and compliance in all order processing and customer service activities.
• This role requires strong attention to detail, organizational skills, and the ability to work effectively in a fast-paced, matrixed environment.
• Your responsibilities will include:
• Process customer orders received via **email, phone, or other channels**, ensuring accuracy and compliance with specific requirements (e.g., consignment, bundled orders, returns, free-of-charge deliveries)
• Monitor the **end-to-end delivery process**, coordinating with distribution centers and logistics providers to ensure timely deliveries
• Arrange and coordinate **special or urgent deliveries** when required
• Manage **invoicing activities**, ensuring timely and accurate billing
• Maintain proper **documentation and filing** of orders and related records
• Handle and resolve **customer service complaints** in a professional and timely manner
• Respond to inquiries from **sales representatives, healthcare professionals (pharmacists, nurses, doctors)** regarding orders, product availability, and deliveries
• Manage and follow up on **backorders**, ensuring clear communication with stakeholders
• Coordinate with internal teams to ensure **smooth order fulfillment and issue resolution**
• Support team operations by providing **backup assistance** when required
• What we are looking for:
• Bachelor’s degree in **Business Administration, Supply Chain, or a related field**
• Minimum of **1 to 3 years' experience** in customer service or order-to-cash processes, ideally within **medical devices, pharmaceuticals, or a regulated industry**
• Experience working with **SAP** and proficiency in **Microsoft Office tools** (Excel, Outlook, PowerPoint)
• Strong **communication and interpersonal skills** with a customer-focused mindset
• Highly **organized** with strong attention to detail
• Ability to manage **multiple priorities in a fast-paced, matrix environment**
• Proactive, adaptable, and eager to **learn and develop**
• Fluent in **English and Arabic** (written and spoken)
• What we can offer:
• A dynamic and collaborative work environment within a global healthcare leader
• Opportunity to contribute to improving patient outcomes through operational excellence
• Competitive compensation and benefits aligned with the Saudi market
• Ongoing training and development opportunities
• Exposure to regional and international teams within Boston Scientific
• Career growth opportunities within Customer Care and broader operations functions

**Requisition ID:** 628229