Customer Care Representative

Are you a strong communicator who can balance confidence with compassion? Do you have sharp attention to detail and the ability to negotiate win-win solutions? If so, we want to meet you!

We’re hiring motivated Customer Service & Collections Representatives to support a major credit card portfolio. In this role, you’ll help customers navigate account questions while working collaboratively to resolve past-due balances — all while delivering an exceptional customer experience.

Onboarding Date: August 7, 2026

Training Start Date: August 10, 2026

Work Setting: Onsite at our Charlotte Call Center

Pay Rate: $21.00 per hour

What You’ll Do:

· Connect with customers via inbound and outbound calls

· Resolve account inquiries and explain payment options

· Negotiate payment arrangements and secure commitments

· Carefully review account details to ensure accuracy

· Document conversations clearly and thoroughly

· Meet performance goals in quality, compliance, and recovery

What Makes You a Great Fit?

✔ 1+ year of customer service, collections, or call center experience

✔ Strong attention to detail — you don’t miss the small stuff

✔ Confident negotiation skills with a solutions-focused mindset

✔ Genuine empathy and professionalism in sensitive conversations

✔ Ability to stay calm, positive, and goal-driven

Why Join Us?

Competitive base pay + performance incentives

Paid training and career growth opportunities

Supportive leadership and team environment

Stable opportunity with a respected financial services partner

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran.