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Customer Care Representative (Bilingual)
Canopy Growth Corporation
Montréal, CAN
Full-time
Mid
Onsite
Discovered 2 weeks ago
Communication
Key Skills for This Role
Communication
Full Job Posting
Responsibilities
- Provide prompt, courteous, and clear answers to all inquiries
- Provide insight regarding Health Canada regulations and options for Medical/Recreational Markets
- Advice on our policies and procedures
- Answering incoming inquiries from clinics and physicians
- Provide information on our products and the medical options to be considered
- Providing high level strain consultations to physicians, clinics and customers
- Placing order and, processing customer payments with high levels of accuracy
- Ensure clarity on the status of their orders
- Responding and answering to incoming/outgoing inquiries including phone, email or chat
- Coordinate the customer registration process between customers, Tweed, and external parties
- Provide prompt service and registration within a 10 minute timeframe for Priority Clinics
- Facilitating Health Care Practitioner Portal applications and submissions
- Providing prompt, accurate quality checks to customer files
- Provide administrative and general support to the Customer Care Team
- Ensure all requests for information are met efficiently and accurately
- Provide regular tracking and reporting to the team leader
- Maintaining logs and various administrative tasks
- Must be able to work a variable of shifts
- Other Duties as assigned
Experience
- Strong Customer Service Experience (call centre preferred) with the ability to work in potentially highly stressful situations
- Excellent listening and communication skills
- Strong customer resolutions and retention skills
- Strong administrative skills
- Strong technology skills, including G-Suite, web-based systems, report preparation and multi-channel communication with the ability to learn/utilize new computers systems
- Sincere compassion and empathy for the needs of customers
- A strong sense of personal integrity and confidentiality
- Ability to define processes and contribute to the growth of the team
- Resolve problems by analyzing data and identifying problems
- Ability to work independently
- A medical background would be an asset
- Ability to work variable shifts
- Bilingualism is mandatory
- Other Details
- This is a full-time remote role based in Canada
- We appreciate your interest, and promise to review all applications, but we will only be contacting those who best fit the requirements.
- We welcome and encourage applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. If you require accommodation, please notify your Talent Acquisition Partner. Please note, the chosen applicant will be required to successfully complete background and reference checks.
- Recruitment Process: All applications for this role are reviewed manually; no AI-based screening or ranking tools are used.
- This post is for an existing vacancy.
Preferred Qualifications
- Strong Customer Service Experience (call centre preferred) with the ability to work in potentially highly stressful situations
About Canopy Growth Corporation
Agriculture & Farming1128 employeesFounded 2009
Canadian publicly traded cannabis company producing medical and adult-use cannabis products and vaporizers for patients and consumers.
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