Customer Care Receptionist

Job Purpose

Key Responsibilities

• Answer a multi-line switchboard quickly (ideally within 3 ring cycles).
• Screen, assess and refer individual inquiries to their destination.
• Take down and deliver messages accurately and in a timely fashion.
• Greet customers and visitors to the premises, answering questions, announcing calls or providing directions.
• Able to respond to queries in a positive, pleasant, helpful and open manner.
• Organize and prioritize work, work independently, and multi task.
• Receive, sort and distribute incoming mail.
• Liaise with various dispatchers to ensure the timely delivery of documents and invitations.
• Ensure the prompt delivery of certificates to conference attendants.
• Keep up to date information regarding the various events and happening at INDEX Holding.
• Perform general backup clerical support whenever needed.
• Perform other related duties as required.
• Maintains cleanliness and appearance of reception area.
• Able to work as a team player in a changing and growing environment
• Adhere to the company’s rules and regulations; written or implied and any changes or introductions, which may vary from time to time as deemed appropriate.

Required Skills & Qualifications

• Bachelor degree in any field.
• Minimum 3-5 years of experience in Customer Service/Receptionist.
• 2 years of experience on a similar multi-line phone system in a high-volume organization.
• Must be proficient with the keyboard and IT applications.
• Expert level in the use of Outlook.
• Expert level in the use of Word, Excel and PowerPoint.
• Excellent organizational skills, ability to multi-task and organize others.
• Excellent organization and planning skills, discrete, solid self-esteem, possess and take ownership and accountability for actions.
• Effective organizational, communication, and interpersonal skills.
• Excellent communication (verbal and listening) on phone and in person.
• Pleasant phone voice with proper grammar spoken.
• Ability to work with a variety of individuals, including clients, employees, and applicants.
• Ability to work effectively in a fast-paced office environment is essential.
• Work with frequent interruptions.
• Patience and endurance to sit behind a desk for all day.
• Arabic Language is Preferred

Job Types: Full-time, Permanent

Application Question(s)

• What is your monthly salary expectation in AED?
• When are you available to join?

Education

• Bachelor's (Preferred)

Experience

• Front Desk/Receptionist: 3 years (Preferred)

Language

• Arabic (Required)

Location

• Dubai (Preferred)