Customer Care Executive

Job Summary

Key Responsibilities

• Respond to customer inquiries via phone, email, WhatsApp, and other communication channels in a timely and professional manner.
• Assist customers with appointment bookings, rescheduling, cancellations, and service-related requests.
• Provide accurate information about company services, products, and procedures.
• Follow up with customers regarding appointments, requests, feedback, and ongoing service needs.
• Handle customer concerns and complaints professionally, ensuring prompt resolution and escalation when necessary.
• Maintain accurate customer records and document all interactions in the system.
• Coordinate with internal departments to ensure smooth service delivery and customer satisfaction.
• Support customer retention initiatives by building strong relationships and maintaining high service standards.
• Ensure confidentiality of customer information and compliance with company policies.
• Contribute to achieving customer satisfaction and service quality goals.

Desired Candidate Profile

• Minimum 1 year of experience in Customer Care, Customer Service, Call Center, Reception, or Client Relations.
• Excellent verbal and written communication skills in English.
• Arabic language skills are an advantage.
• Strong interpersonal, problem-solving, and conflict-resolution abilities.
• Professional, empathetic, and customer-oriented approach.
• Ability to manage multiple tasks and work effectively in a fast-paced environment.
• Proficient in MS Office, CRM systems, and general computer applications.
• Strong organizational and time-management skills.

Qualifications

• Bachelor's Degree or equivalent qualification preferred.
• Previous experience in a customer-facing role is an advantage.

Additional Details

• **Experience:** 1+ years in Customer Care, Customer Service, Call Center, Reception, or Client Relations
• **Job Type:** Full-time
• **Shift:** Rotational / Day Shift (as per business requirements)
• **Availability:** Immediate joiners preferred

Benefits

• Competitive salary
• Career growth and development opportunities
• Professional and supportive work environment
• Ongoing training and skill development
• Employee benefits as per company policy
• Pay: AED4,000.00 - AED5,000.00 per month

Application Question(s)

• Are you an immediate joiner ?