Customer Care Executive
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Majid Developments is a visionary real estate development company based in Dubai, dedicated to redefining luxury living. The company delivers high-end, meticulously designed properties tailored to the expectations and aspirations of a discerning clientele.
Key Skills for This Role
Full Job Posting
Company Description
Majid Developments is a visionary real estate development company based in Dubai, dedicated to redefining luxury living.
The company delivers high-end, meticulously designed properties tailored to the expectations and aspirations of a discerning clientele.
With a strong focus on distinguished lifestyle experiences, every project reflects a commitment to quality, precision, and style.
Majid Developments emphasizes excellence, innovation, and sustainability as it shapes the future of real estate in the region.
Team members join a forward-looking organization that values creativity, professionalism, and long-term impact.
Role Description
The Customer Care Executive role is a full-time, on-site position based in Dubai, United Arab Emirates.
The person in this role will handle daily customer interactions across phone, email, and in-person channels, responding promptly to inquiries about properties, services, and processes.
Responsibilities
include managing customer cases from initial contact through resolution, maintaining accurate records in customer systems, and coordinating with sales, operations, and property management to address requests and issues.
The Customer Care Executive will follow up on open matters, ensure service commitments are met, and contribute to customer satisfaction by providing clear, professional, and timely communication.
The role also involves gathering customer feedback, identifying recurring issues, and suggesting improvements to enhance the overall customer experience.
Qualifications
- Serve as the primary contact for clients after property purchase.
- Maintain strong relationships with investors, buyers, brokers, and stakeholders.
- Handle customer inquiries, complaints, and requests professionally and promptly.
- Ensure high levels of customer satisfaction throughout the customer lifecycle.
- Coordinate Sales offer, Booking form, SPA signing, and other property-related documentation.
- Assist clients with NOC requests, ownership transfers, and handover procedures.
- Coordinate with Finance regarding payment plans, receipts, statements of account (SOA), and collections.
- Follow up on overdue payments and pending documentation.
- Draft and send customer communications, reminders, acknowledgments, and project updates.
- Respond to emails, calls, WhatsApp messages, and customer portal inquiries.
- Keep clients informed about project construction progress and important milestones.
Requirements
- Minimum 2 years of UAE real estate experience preferred
- Knowledge of Dubai real estate procedures
- Strong communication and customer service skills
- Proficiency in Microsoft Office and CRM systems
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Majid Developments
BRAND & SOCIAL MEDIA SPECIALIST
Dubai, UAE
About the Role Majid Developments is looking for a dynamic and creative Brand & Social Media Specialist to lead our digital presence and brand communication. The ideal candidate will be responsible for creating engaging
BRAND & SOCIAL MEDIA SPECIALIST
Dubai, UAE
About the Role Majid Developments is looking for a dynamic and creative Brand & Social Media Specialist to lead our digital presence and brand communication. The ideal candidate will be responsible for creating engaging
Project Manager — Developer Side
Dubai, UAE
Project Manager — Developer Side Majid Developments | Dubai, UAE | Full-Time About Majid Developments * Majid Developments is a fast-growing boutique real estate developer headquartered in Dubai, with an active portfolio
Client Relations & Customer Service Manager Senior Executive | Administrative Lead
Dubai, UAE
Company Description Majid Developments, based in Dubai, is a visionary real estate development company specializing in high-end, meticulously designed properties. Focused on redefining luxury living, the company is dedic