Customer care executive
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Key skills for this role
About the Role
Job Title: Customer Care Executive The Customer Care Executive is responsible for handling customer inquiries, resolving complaints, and ensuring a high level of customer satisfaction through professional and timely support.
Key Skills for This Role
Full Job Posting
Job Title:** Customer Care Executive
The Customer Care Executive is responsible for handling customer inquiries, resolving complaints, and ensuring a high level of customer satisfaction through professional and timely support.
Key Responsibilities
- Handle incoming calls, WhatsApp messages, emails, and walk-in customer queries.
- Provide accurate information about products, services, promotions, and policies.
- Resolve customer complaints efficiently and escalate complex issues when required.
- Maintain proper records of customer interactions and follow up on pending cases.
- Coordinate with sales, operations, and warehouse teams to resolve customer issues.
- Process returns, exchanges, and service requests as per company policy.
- Maintain a positive, empathetic, and professional attitude toward customers.
- Meet service KPIs such as response time, resolution time, and customer satisfaction.
Requirements
- Bachelor’s degree or Diploma (preferred).
- 1–2 years of experience in customer service or call center (retail experience preferred).
- Strong communication and interpersonal skills.
- Ability to handle difficult customers professionally.
- Basic computer knowledge (MS Office, CRM systems).
- Ability to work in shifts if required.
• Communication & Listening
- Problem Solving
• Patience & Empathy
- Time Management
- Team Coordination
Experience
- Customer service: 1 year (Required)
Language
- Bangla (Required)
Location
- Doha (Required)
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