Customer care executive

About This Role

Job Title: Customer Care Executive

The Customer Care Executive is responsible for handling customer inquiries, resolving complaints, and ensuring a high level of customer satisfaction through professional and timely support.

Key Responsibilities

• Handle incoming calls, WhatsApp messages, emails, and walk-in customer queries.
• Provide accurate information about products, services, promotions, and policies.
• Resolve customer complaints efficiently and escalate complex issues when required.
• Maintain proper records of customer interactions and follow up on pending cases.
• Coordinate with sales, operations, and warehouse teams to resolve customer issues.
• Process returns, exchanges, and service requests as per company policy.
• Maintain a positive, empathetic, and professional attitude toward customers.
• Meet service KPIs such as response time, resolution time, and customer satisfaction.

Requirements

• Bachelor’s degree or Diploma (preferred).
• 1–2 years of experience in customer service or call center (retail experience preferred).
• Strong communication and interpersonal skills.
• Ability to handle difficult customers professionally.
• Basic computer knowledge (MS Office, CRM systems).
• Ability to work in shifts if required.

Key Skills

• Communication & Listening
• Problem Solving
• Patience & Empathy
• Time Management
• Team Coordination

Job Types: Full-time, Permanent

Experience:

• Customer service: 1 year (Required)

Language:

• Bangla (Required)

Location:

• Doha (Required)

Work Location: In person