Customer Care Agent - 12 Months
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About the Role
About the job Customer Care Agent - 12 Months • Attending customer telephone calls which lands on the designated numbers • Coordinating with operations team for the required information to be shared with the customers. • E mail support which involves • Coordinating with operations team to ensure the required queried raised has been addressed and completed. • Ensuring the customers are given right information as required by them. • Ensure issues are escalated at the right tim
Key Skills for This Role
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Overview
- About the job Customer Care Agent - 12 Months
- Attending customer telephone calls which lands on the designated numbers
- Coordinating with operations team for the required information to be shared with the customers.
- E mail support which involves
- Coordinating with operations team to ensure the required queried raised has been addressed and completed.
- Ensuring the customers are given right information as required by them.
- Ensure issues are escalated at the right time to the team manager if there any escalation raised by customers
Requirements
- Minimum experience required is 2 – 4 years within insurance preferably medical insurance
- Arab National
- Bilingual with good communication skills both in English and Arabic
• Diploma And Graduates
- Below 32 years old
- Must be locally available in Qatar with a valid QID
- Must be available to join immediately or on a short notice
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