Customer Care Advisor (Non-voice)

About Us

Your role

• We're seeking a Customer Care Associate for our Customer Experience team.
• In this role, you will be crucial in providing answers to customers queries through website and live chat related to Tamara’s services.
• This role will be **based onsite in our Riyadh Office.**
• Drawing on your proficiency in managing interaction with customers on a daily basis, you will be responsible for delivering exceptional customer service through accurate information and tailored solutions that address their needs to create unique experiences only Tamara can provide.
• With a proven track record of leveraging strong communication skills (written & verbal) to effectively solve customer issues and find solutions quickly, even in a fast-paced environment, and ultimately revolutionize the way millions of users shop, pay, and bank.
• You are a driven, determined, curious team player, knowing that collective strength means we all win.
• With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges.
• You will effectively find a way to work with everyone through empathy and respect.
• You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.
• Your responsibilities
• Answer inbound Emails and respond to live chats in an efficient manner.
• Identify customer questions, concerns, and overall needs.
• Provide accurate answers and solutions to customer queries.
• Reviewing customer accounts and transactions while resolving issues.
• Giving detailed explanations of services.
• Understanding and striving to meet support metrics while providing excellent customer service, and follow communication “scripts” when handling different topics.
• Reviewing customer accounts and transactions while resolving issues.
• Giving detailed explanations of services.
• Your expertise
• Previous customer service experience is a must (min 1-2 years)
• Native Arabic speaker. Due to human resource regulations we can only consider saudi nationals in this role.
• Previous experience in handling customer escalations is a plus
• Fluency in English Language, B1 profile.
• Ability to use computers.
• Ability to use internet applications.
• University degree holder
• Great verbal & written communication skills.
• Ability to handle customers’ issues.
• Ability to solve problems in a short period of time.
• Flexibility with rotational working hours/days.
• All qualified individuals are encouraged to apply.